Shipping policy

Trade Name: Homify
Email: dourtuidyis@hotmail.com
Address: 170 Avenue du Général Patton, 49000 Angers, France

Shipping Coverage

We currently ship only within the United Kingdom.
At this time, we do not offer shipping outside the UK.

Shipping Costs

All orders include FREE shipping within the UK.

Handling Time

Orders are processed and dispatched within 1–2 business days after payment is confirmed.

Delivery Time

  • Standard UK delivery: 4–6 business days after dispatch.

  • Please note that delivery times may vary slightly during peak seasons or due to courier delays.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details (if available).

Delivery Issues

If your order has not arrived within 7 business days after dispatch, please contact us at dourtuidyis@hotmail.com with your order number for assistance.

💳 Refund & Returns Policy

Trade Name: Homify
Email: dourtuidyis@hotmail.com
Address: 170 Avenue du Général Patton, 49000 Angers, France

Returns

We offer a 30-day return policy. If you are not satisfied with your order, you may return it within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, please contact us at dourtuidyis@hotmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with photos. We’ll arrange a replacement or full refund at no extra cost.

How to Start a Return

To initiate a return, contact us at:
📧 dourtuidyis@hotmail.com

We will provide the return instructions and address. Items returned without prior approval may not be accepted.